At the airport, you will come across the passenger service centers. Here, you will meet the passenger service representatives who will assist you with the transport services you are looking for. The passenger service, typically, is located on the ground at the airport. If you are using the train to travel, you will also come across the passenger service center. A passenger service center at the airport will handle matters related to baggage, or communications that are necessary to customers. In a airport, a passenger service will handle several functions which are crucial to any airport service. Some of these functions are discussed below.
A passenger service center will handle everything to do with the airport check ins. Generally, handling of check ins may involve verifying of passenger tickets, passports and other necessary transports documentations. In the case where you happen to travel with luggage, it will be checked and labeled here. Apart from labeling, the passenger service assistant will check you luggage so that it has the right recommended weight. Any additional charges that you are required to honor will also be made at the passenger service center.
The assistants at the passenger service center will help you when you are boarding the aircraft. Mostly, the attendants will make announcements using the intercom systems. In most of the cases, you are likely to hear announcements made when the plane is ready for boarding. The announcement may also be made so as to provide directions such as when the time when the passengers will board the plane. To enter the aircraft, your board pass will be checked. Where you have any special needs, the passenger service attendants will escort you to the plane. For example, you will be assisted if you are using a wheelchair. A child travelling alone will also be helped to board the plane by the passenger service assistant.
Thirdly, the passenger service will handle all the customers communications. At any airport, there is a central communication hub. The communication center will handle all the communications at the airport. Such type of customer communication may be greetings and other small but important messages. For example, through customer communication, the passenger service attendants will guide the customers to restrooms in airport. The communication will also guide the passengers to other areas such as the gift shops and the restaurant. The passenger service center will also handle cases to do with luggage loss. Through communication, the passengers will get to know about time changes or in case there is a delay with travelling schedule.